FAQ

SALES DOCUMENTS & PAYMENT

1. Sales Documents:  Contracts/PO, VAT invoices, and delivery notes 

For Export Processing Enterprises (Non-VAT): please contact for proper quotation with customs declaration.

2. Payment Terms: By cash and/or bank transfer, subjected to order's value.

2.1 Advance Payment (before delivery) 

2.2 Credit terms for long-term partners: review case by case on principals contracts and other finance conditions. 

DELIVERY POLICY 

1. Delivery time (Bac Ninh, Hai Phong...) ?

   • In-stock items: within 1 working day. 

   • Custom size cutting: 1-3 days.

   • Future orders (Import): 45-60 days.

2. Nationwide delivery : Shipping agents available for Central/South 

3. Free Warehousing: up to 15 days for paid cargo.

WARRANTY:  as mentioned in sales contract and technical data. 

TECHNICAL SUPPORT

• Commitment to tolerance within standards 

• Prevent curving or delamination 

• Verification & Resolution within 24h 

PRIVACY STATEMENT 

Wing Hang Paper commits to protecting your personal/business information. Data (Name, Phone, Email) is used only for: 

(1) Quoting & Tech Support 

(2) Delivery & Invoicing. 

We comply with Decree 13/2023/ND-CP on data protection.